Autumn Henderson
125 East Boyson Road 319-538-8001
Apt 601
ACCOMPLISHMENTS
·
Five years of combined technical support
experience
·
Excellent knowledge of testing, analyzing
data, and quality assurance
·
Proficient in various programming languages
·
Knowledge of database management
·
Ten years of providing quality customer
relations
Education
Kaplan
University
Bachelor of Science in
Information Technology April 2012
Emphasis: Web Design
Associate of Applied Science
in Information Technology October 2010
3.6
GPA
Kirkwood
Community College
PC Technician Diploma December 2005
3.3
GPA
Microcomputer Specialist
Diploma May 2005
3.2
GPA
Software Applications
Windows 95/98/NT/2000/XP/7
|
Active Directory
|
Adobe Acrobat
|
WinZip
|
SAP
|
Remote Desktop
|
Lotus Notes
|
DOORS
|
NetWorker
|
ClearCase
|
Microsoft Office
|
ClearQuest
|
Visual Studio
|
Subversion
|
NetMeeting
|
Eclipse
|
SnagIt
|
Internet Explorer
|
UltraEdit
|
Microsoft Visio
|
Tool Inspector
Juniper
HTML
Dreamweaver
|
Remedy
PHP
Visual Studio
Flash
|
|
Hardware
Desktops
|
Laptops
|
Workstations
|
Hubs and switches
|
Palm OS and Pocket PC PDAs
|
HP/Epson printers
|
Blackberries
|
|
Professional Experience
Rockwell Collins - Cedar
Rapids, IA April 2007 to Present
Contracting Companies:
APR Consulting September
2011 to Present
Order Administrator
·
Create/edit basic sales orders accurately and efficiently in
SAP, create and send order acknowledgements to customer when required.
·
Works with shipping to create and facilitate deliveries.
·
Utilizes enterprise systems (SAP) to input or extract routine
repair/material data for the center/base.
·
Assists customer inquiries regarding scheduling, quoting, and
tracking of equipment repairs.
·
Assists in maintaining the accountability system on Collins
Rental/Exchange units and help coordinate movements of units with customers and
pool coordinators in CR to allow for effective and efficient processing of
orders.
Contracting Companies:
SA IT Services April 2007
to January 2011
Volt November 2006 to
April 2007
Field
Service/Enterprise Service Desk Technician
·
Assisted customers by troubleshooting and
resolving computer related problems through remote access
·
Documented trouble tickets using Remedy
software
·
Referred trouble tickets to onsite technical
support for hardware issues
·
Answering phone
·
Customer Service
·
Computer Software
·
Remedy
·
Active Directory
·
Created, granted/removed access from servers,
folders and other files
·
Added and removed computers/clients to and
from the network
Spherion - Cedar
Rapids, IA January
2005-November 2006
Tax
Preparer/Customer Service Representative
·
Prepared personal taxes for clients
·
Assisted customers by answering their tax
questions
·
Provided quality customer service to clients
by answering product questions
